Terms of sale · Friendly Aigency

Purpose and scope

These terms of sale ("Terms of Sale") apply to any order for an Employé IA or the Pack Entreprise IA placed on the Friendly Aigency website. They prevail over any purchaser terms and conditions, unless expressly and previously agreed otherwise.

Eligible clients

The offers presented on the site are reserved for professionals acting within the scope of their commercial, craft, professional or association activity, to the exclusion of consumers within the meaning of French consumer law. This declaration is collected explicitly at checkout, through a dedicated, mandatory checkbox, separate from acceptance of these Terms of Sale and the Terms of Use.

Description of services

Friendly Aigency offers "Employés IA" — configurable business automations (client request handling, document filing, invoice follow-up, daily reporting, appointment booking and reminders, review requests) — available individually or bundled in the Pack Entreprise IA. Each offer's description and features are detailed on the site's product pages.

Pricing

Prices are those displayed on the site at the time of order, in euros. VAT not applicable, article 293 B of the French tax code. Each offer includes a one-time setup fee, charged at the time of order, and a monthly subscription fee, charged in advance and renewed automatically.

Order and formation of the contract

Orders are placed online through the payment provider Stripe. The contract is formed once payment is confirmed, which automatically creates a Client Area. Any order constitutes unconditional acceptance of these Terms of Sale.

Payment

Payment is made by card via Stripe. The setup fee and first month's subscription are charged at the time of order; subsequent months are charged automatically on the billing anniversary date, until cancellation.

Going live

After ordering, the client configures their Employé IA from their Client Area via a dedicated questionnaire. The Employé IA goes live as soon as the questionnaire is finished; the state of its service is visible from the Client Area. Some Employés IA require an additional connection step (for example Gmail for the Pierre agent), shown in the Client Area.

Term and renewal

The subscription runs for one month at a time, automatically renewed, with no minimum commitment period.

Cancellation

The client may cancel their subscription at any time, from their Client Area (“Manage my subscription”, on the Stripe payment portal) or by contacting support via the site's Contact page; cancellation takes effect at the end of the current monthly period, with no refund for the period already underway. The Employé IA keeps running until that date, then stops: no automatic action is carried out for a cancelled subscription. Setup fees are non-refundable once configuration has begun.

No right of withdrawal

Under article L221-3 of the French consumer code, the statutory right of withdrawal available to consumers does not apply to these orders, placed by professionals acting within their business activity.

Liability

Friendly Aigency uses reasonable efforts to ensure the Employés IA function properly, without guaranteeing any specific business outcome. The client remains responsible for the content they configure and for the accuracy of the information provided. Where Friendly Aigency's liability is established, it is limited to the amounts paid by the client over the preceding twelve months, excluding any indirect damages.

Personal data

The processing of personal data is described in the site's privacy policy.

Complaints

Any complaint may be submitted via the site's Contact page.

Governing law and disputes

These Terms of Sale are governed by French law. Any dispute falls under the jurisdiction of the Tribunal des Activités Économiques de Saint-Brieuc, subject to any mandatory legal provision to the contrary.